This policy explains the terms on which orders placed with SMARTWAVE TECH SDN. BHD. 202601017142 (1679239-D) are dispatched and delivered to you. It applies to every order.
Coverage
Delivery is available to the regions listed below.
All states of Peninsular Malaysia.
East Malaysia, being Sabah & Sarawak.
Processing
Your order is processed before dispatch.
Processing is completed within 1–3 business days. Weekends and public holidays are excluded.
On dispatch, you will receive a confirmation email. That email contains your tracking information.
Delivery
Overnight delivery is not offered. Next-day delivery is not offered. The standard delivery periods are set out below.
All delivery periods are estimates. They may vary with courier operations. They may also vary with seasonal holidays or extreme weather.
Charges
Shipping is provided free of charge on all orders. This applies irrespective of order value. It applies irrespective of delivery location within Malaysia. No hidden fees or additional shipping charges apply.
Tracking
Your order will be handed to a courier partner. You will then receive a tracking number by email or SMS. A direct link to follow the parcel in real time is included.
Direct any shipping enquiry to the channels below:
📧 E-mail: smartwavetech@outlook.com
🏢 Address: 28-1, JALAN SEGAMBUT BAWAH, PUSAT PERINDUSTRIAN BINOVA 51200 KUALA LUMPUR W.P. KUALA LUMPUR
🌐 Website: https://smartwavetech-sb.com/contact-us/