This policy explains how SMARTWAVE TECH SDN. BHD. 202601017142 (1679239-D) collects, uses and protects your personal information. It applies when you visit or use the website. Your privacy is treated as a matter of importance.
Collection
The following categories of information may be collected.
Personal information comprises your name, email address, phone number, shipping address and billing address.
Payment information comprises credit or debit card details or other payment method details. It is processed securely through third-party payment gateways.
Order information comprises products purchased, your order history and your preferences.
Website usage data comprises your IP address, browser type, device information, pages visited and cookies.
Use
Collected information is used for the purposes below.
To process and fulfil your orders.
To contact you about purchases, support enquiries or promotional updates.
To improve the website, the services and the overall customer experience.
To prevent fraud and secure the website and its users.
To comply with legal and regulatory obligations.
Disclosure
Your personal information is not sold or rented. It may be disclosed only as follows.
To trusted third parties that assist in operating the website. These include hosting providers, payment processors and shipping partners.
To law enforcement or regulatory authorities where the law so requires.
All such partners are contractually bound to protect your data to the required standard.
Security
Industry-standard security measures are applied. These include SSL encryption, secure servers and regular monitoring. Every commercially acceptable means is used to protect your information. Even so, no internet transmission can be guaranteed 100% secure.
Cookies
Cookies and similar technologies are used. They enhance your experience, track site performance and deliver personalised content. You may control or disable cookies in your browser settings. Doing so may affect site functionality.
Rights
You hold the following rights.
You may request access to, or correction of, your personal information.
You may request deletion of your data. This is subject to legal or administrative requirements.
You may unsubscribe from marketing emails at any time.
Direct any request under this section to the contact channels on the website.