This policy explains the limited circumstances in which SMARTWAVE TECH SDN. BHD. 202601017142 (1679239-D) will accept a return or grant a refund. You should read it before making a purchase. Its purpose is to ensure you receive the correct product in good condition.
Eligibility
Items sold are not exchangeable or refundable. An exception applies only where one of the following conditions is met.
The item supplied is not the item ordered.
The item received does not conform to the specifications, description, features or information advertised on the website.
The item is spoiled, damaged or defective on delivery.
Delivery has exceeded the timeline stated in the Shipping Policy.
Evidence
You must support any request with evidence. The following is required.
A clear, continuous unboxing video. It must show the unopened parcel, the shipping label, the packaging and the item.
A clear video of the first use of the item, where applicable.
Any photographs, order details or other supporting documents requested of you.
Procedure
Requests are handled in the order set out below.
You must submit your request to customer support at smartwavetech@outlook.com.
Your request must be made within 24 hours of receipt of the item.
A request made outside the 24-hour period will not be accepted. A request made without the required evidence will not be accepted.
Direct any enquiry on returns, refunds or exchanges to the channels below:
📧 E-mail: smartwavetech@outlook.com
🏢 Address: 28-1, JALAN SEGAMBUT BAWAH, PUSAT PERINDUSTRIAN BINOVA 51200 KUALA LUMPUR W.P. KUALA LUMPUR
🌐 Website: https://smartwavetech-sb.com/contact-us/