This policy explains the conditions under which you may cancel an order placed with SMARTWAVE TECH SDN. BHD. 202601017142 (1679239-D). It also sets out how refunds on cancellation are made.
Timeframe
Your right to cancel depends on timing.
You may cancel within 24 hours of purchase. A full refund applies.
After 24 hours, cancellation may not be possible. This is the case where the order has already been processed or shipped.
Procedure
Cancellation requests follow the steps below.
You must contact customer service without delay. You must quote your order number.
Customer support will verify the status of the order. It will then confirm whether the order is eligible for cancellation.
Refund
A refund follows an approved cancellation.
The refund is made to your original payment method.
Allow 7–14 business days for the refund to be processed and reflected in your account.
Direct any cancellation enquiry to the channels below:
📧 E-mail: smartwavetech@outlook.com
🏢 Address: 28-1, JALAN SEGAMBUT BAWAH, PUSAT PERINDUSTRIAN BINOVA 51200 KUALA LUMPUR W.P. KUALA LUMPUR
🌐 Website: https://smartwavetech-sb.com/contact-us/